Terms of Sale

These terms apply to every contract for the sale of goods by Strive AV Limited, trading as TopAV, to a buyer, and take precedence over any terms in a buyer's own purchase order. Nothing here affects a consumer's statutory rights.

Online orders and contract formation

Placing an online order is an offer to purchase the goods under the terms available at checkout. Our automated order acknowledgement confirms receipt only; it is not acceptance of your offer. Taking payment does not, by itself, constitute acceptance. We accept your order when we dispatch the goods, or when we expressly confirm acceptance in writing if earlier. A contract is formed at that point for the goods accepted. These updated terms apply only to orders placed after publication and do not change the terms of earlier orders.

Pricing errors before acceptance

We take reasonable care to ensure that prices are accurate. If we identify a pricing error before accepting your order, we will contact you as soon as reasonably possible and decline the affected order. Any payment taken for it, including applicable delivery charges, will be refunded promptly to the original payment method. You may choose to place a new order at the correct price, but there is no obligation to do so. We will never charge an increased price without your express agreement. This clause does not give us a general right to cancel an already accepted order or affect your statutory rights.

Price and payment

Payment is required in advance unless a credit account has been agreed, in which case invoices are due within 30 days. Credit accounts and purchase order terms are offered to education customers only: schools, colleges, sixth forms, universities and multi-academy trusts. Overdue invoices accrue interest at 2% per annum above the Bank of England base rate. We may require advance payment, refuse delivery, or terminate a contract if payment is in default.

Delivery

Delivery dates are estimates and are not guaranteed; delays don't entitle a buyer to damages or cancellation. If delivery is refused, we may charge for storage. Orders delivered in instalments are treated as separate contracts. Buyers must accept delivery within 3 months of the original date.

Risk and title

Risk passes to the buyer on delivery (or when we notify the goods are ready). Ownership stays with us until payment is received in full; until then, the buyer must store goods separately, insured, and cannot pledge them as security, though they may resell before ownership transfers, accounting to us for the proceeds.

Acceptance

Buyers must inspect goods on delivery and report any defects within 14 days, after which acceptance is assumed. Deliveries with a quantity within 5% of the order must be accepted, with the price adjusted proportionally.

Warranty and liability

Defective goods are replaced free of charge within the manufacturer's warranty period, provided the buyer notifies us immediately. Third-party manufacturer warranties are passed through to the buyer. Our liability for defective goods is limited to replacement or refund.

Force majeure

We are not liable for delays or failures caused by events beyond our control, such as natural disasters, strikes or supply shortages, and may terminate without liability if such delays become unreasonable.

Governing law

This agreement is governed by English law, and disputes are subject to the exclusive jurisdiction of the English courts.