Privacy Policy

This policy governs how TopAV (a trading name of Strive AV Limited) collects, uses and discloses information when you visit topav.co.uk. By using the site you consent to the practices described here. We may revise this policy from time to time; changes take effect 180 days after being posted, and continued use of the site after that point implies acceptance.

What we collect

Depending on how you use the site, we may collect your name, email address, phone number, home or work address, and payment information.

How we use it

Information is used for marketing communications, account creation, collecting testimonials and feedback, processing payments, customer support, and order management. Any other use would require your explicit consent.

How long we keep it

Personal data is retained for between 90 days and 2 years after account inactivity, or as long as needed for the purpose it was collected for. Some records may be kept longer for legal compliance, fraud prevention or enforcement. Anonymised, aggregated data may be retained indefinitely.

Your rights

You can request access to, correction of, or deletion of your data, ask for a copy of it, restrict how it's processed, request data portability, withdraw consent, or complain to a regulatory authority. Contact [email protected] to exercise any of these rights.

Security

We implement reasonable protective measures, but no transmission over the internet can be guaranteed completely secure.

Cookies

See our separate Cookie Policy for details on the tracking technologies we use.