Sony Headphones Wireless In-ear Bluetooth
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Free return within 30 days of purchase.
| Name | Sony Headphones Wireless In-ear Bluetooth |
|---|---|
| SKU | WFLS900NL.CE7 |
| Vendor | Sony |
At TopAV, we strive to ensure that our customers are completely satisfied with their purchases. This Returns Policy outlines the terms under which you can return products purchased from our website (https://www.topav.co.uk).
General Returns Policy
If you are not entirely satisfied with your purchase, we are here to help. You can return any item purchased from our website within 30 days of receipt, provided it meets the criteria outlined below.
Conditions for Returns
To be eligible for a return, please ensure that:- The product was purchased in the last 30 days.
- The product is in its original packaging.
- The product is unused and in the same condition as when you received it.
- You have the receipt or proof of purchase.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom or personalised items.
- Products that have been opened or used.
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
How to Return an Item
- Contact Us: Email us at sales@topav.co.uk to initiate a return. Please include your order number, details of the product you wish to return, and the reason for the return.
- Receive Authorisation: Once we receive your request, we will process it and send you a Return Merchandise Authorisation (RMA) number along with return instructions.
- Package the Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
- Ship the Item: Send the package to the address provided in the return instructions. Ensure that the RMA number is clearly marked on the outside of the package.
Return Shipping Costs
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at sales@topav.co.uk.
Damaged or Defective Items
If you received a damaged or defective item, please notify us immediately at sales@topav.co.uk. We will arrange for a replacement or refund, including the cost of return shipping.
Contact Us
If you have any questions about our Returns Policy, please contact us at:
By purchasing from TopAV, you agree to this Returns Policy. For further assistance, please contact us at the provided email address.
TopAV is a trading name of Strive AV Limited, a company registered in England and Wales. Company number: 04102256, VAT Number: GB769341302, Telephone: 01342 649575, Registered Address: c/p rpgcc 40 Gracechurch Street, London, EC3V 0BT